Omnivex Support and Maintenance Program

Omnivex software is the core component of a digital signage network and we believe it is critical to the success of your network. Omnivex Corporation is dedicated to providing the infrastructure and on-going product development to meet and exceed our customer’s needs, today and in the future. As a result, we have developed The Omnivex Support and Maintenance Program.

Software Maintenance	Technical Support
Keep up to date with the latest technology developments	Take advantage of Omnivex’s extensive technical expertise

Software Maintenance

The digital signage environment is constantly changing both on the software and hardware fronts. The Omnivex support and engineering team is not only in-touch with the latest technology developments; in many cases we are leading the way. Our people are in close collaboration with the major hardware and third-party software providers and ensure that most new developments are supported in Omnivex software releases.

We are continually enhancing and updating our software solutions to meet this changing environment and provide added functionality. Software updates are released throughout the year, and typically include 2 major releases with significant features added. These updates are available to customers enrolled in the support and maintenance program and are accessed within the help menu of each Omnivex application. There is a link to our website where the latest version is available to be downloaded at the user’s convenience.

Top of Page

Technical Support

Customers enrolled in the Omnivex Support and Maintenance Program can take advantage of our technical support resources. Our support department culture promotes teamwork and dedication to resolving service issues within agreed upon timelines. Omnivex Corporation uses an extensive CRM system to log, track and resolve issues in an efficient manner. A call history is kept and recurring problems are brought forward and given the appropriate attention.

More information on our support levels and processes is available in the support section.

Top of Page