Enlisting the services of Omnivex early in the planning stages ensures that you have access to our extensive knowledge of digital signage system integration. Our proven track record in hardware, software and networking ensures your success.
Requirements Analysis brings stakeholders together to uncover needs, sets project success criteria and designs the best solution to meet your needs. Get the right plan and solution architecture in place up front to reduce risks, ensure a successful implementation and a smooth transition to ongoing operations.
Omnivex services can provide you with guidance and best practices for the design and implementation of your solution. Our team has extensive experience to draw from, having implemented a wide range of solutions and applications for clients across many industries.
Omnivex experienced project managers will coordinate the resources assigned to your project, in order to ensure it remains on track and on budget from the beginning to through to the end. We will help you deliver a successful implementation on time and on budget.
Omnivex provides a number of support services to help you both during deployment and once you are live.
Have a dedicated engineer assigned to your solution, either onsite or remotely, on the day it goes live. Get immediate response to any issues that arise, in order to ensure your solution launch day goes smoothly.
Our engineers are available to assist with issues or answer questions via phone and email during regular support hours - from 8am to 6pm Eastern time, Monday to Friday (excluding Canadian statutory holidays).
In addition to our standard support hours, emergency on-call support is available via telephone outside of regular hours.
Ominvex provides has a forums section on our website to empower users to share ideas and participate in discussions. Omnivex engineers moderate and participate in these forums to share their knowledge and experience with the user community.
Technical Account Management
Omnivex provides a named Technical Account Manager (TAM) who is assigned to your account for the duration of the engagement. Your TAM becomes deeply familiar with your environment, has access to Omnivex development for issue resolution, is an advocate and coordinator for escalations & feature requests, cultivates knowledge with your team through best practice sharing, briefings and roadmap sessions.