Get the right level of support

Omnivex has the knowledge, training and resources to help you achieve your digital communication goals. With Annual Maintenance (AMS), you always have access to the latest and greatest Omnivex software – and with Support Plan options, you can choose the response level, services and training that will meet your needs.

AMS

Get the basics – access to the latest software updates and support from our technical team.

AMS Plus

With the addition of AMS Plus, you will receive priority support and access to best practice guidance, on-demand role-based training courses and an assigned Solution Architect.

Choose the AMS Plan that’s right for you
 

 

Annual Maintenance & Support (AMS)

AMS with AMS Plus

Software updates

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Standard support hours

8am to 6pm Eastern Monday to Friday excluding Canadian Statutory holidays

8am to 6pm Eastern Monday to Friday excluding Canadian Statutory holidays

Emergency after hours telephone support

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Knowledgebase access

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Forum access

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Lunch & Learn and Instructional Video archives

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Support incident response time

1 business day

  • Priority support
  • 4 business hours

Training

 

Role-based eLearning course licenses:

  • 2 Moxie Designer
  • 1 Moxie Architect
  • 1 Moxie Administrator

Guidance, best practice and solution development

 

  • Professional services hours
  • Work with Omnivex Solution Architects and Digital Designers to get the most out of your system

Assigned Solution Architect

 

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Sample content updates

 

Quarterly