Create an engaging customer experience with digital communications
We all know that keeping an existing customer is significantly easier than trying to find new ones. Digital communications are a great way to inform, engage and interact with current customers and attract new ones. By providing relevant real-time information on a variety of devices including digital screens and mobile phones organizations can:
Deliver valuable real-time location-based information, such as arrival/departure times, cancellations and delays
Provide better customer service by linking visuals communications to inventory and POS to show what is available
Help visitors easily navigate through buildings with interactive wayfinding and digital screens
Reduce perceived wait times by keeping visitors entertained with streaming news, weather and other entertainment programs and by providing real-time updates on backlog
Enable guests to service themselves using a self-service kiosk when looking for general venue information, schedules, room locations
