KB319: How to: Connect a Moxie Player, 6.12 or older, to a different new or existing server

Summary

A Moxie digital signage network consists of a collection of components that communicate with each other via TCP/IP. When a Moxie Player is installed on a display's computer, it also installs a supporting communication service; the Moxie Agent. By design, Moxie Agent is always running so it can respond quickly to any new instructions it receives from the server including remote updates of Moxie Player.

Uninstalling Moxie Player does not remove the connection data. To connect an existing Player to a Moxie Cloud server or a different on-premise server, then the Moxie Agent must be shut down and its connection data replaced.

Note: The following procedure should only be performed on computers that only have Moxie Player installed.

To delete connection data:

  1. Open Control Panel > Administrative Tools > Services
  2. From the Services Name list, select Omnivex Moxie Agent.
  3. Click Stop the service.
  4. From the Services Name list, select Omnivex Client Logging Agent.
  5. Click Stop the service.
  6. If the Moxie Player computer is running:
    • Windows Vista, 7, 8 or Server 2008, use Windows Explorer and browse to:
      • on a 32-bit system: <systemdrive> ProgramData > Omnivex > Moxie
      • on a 64-bit system: <systemdrive> ProgramData > Omnivex > Moxie
    • Server 2003 or Windows XP1, use Windows Explorer and browse to:
      • on a 32-bit system: <systemdrive> Documents and Settings > All Users > Application Data > Omnivex > Moxie
      • on a 64-bit system: <systemdrive> Documents and Settings > All Users > Application Data > Omnivex > Moxie
  7. Delete the directory Moxie and all the contained sub-directories.
  8. From the Services tool that you used in steps 1 and 2, restart Omnivex Moxie Agent and Omnivex Client Logging Agent.
  9. Restart the Moxie Player. The Connection Wizard appears.
  10. Configure the Connection Wizard so the Moxie Player connects to the new Server.

Notes:

1 - Microsoft extended support for Windows XP ended on April 8, 2014. Omnivex cannot provide assurances that future Omnivex product releases are compatible with Windows XP. Omnivex encourages all customers, using any version of Windows XP, to upgrade to a current operating system.