KB332: Should I install or upgrade Moxie 7.03 using the 32-bit or 64-bit installation package?

In most cases, all Moxie components should be deployed using a 7.03 64-bit package. However, in some special cases, you may need to use a 7.03 32-bit package.

Reasons why you would deploy Moxie components using a 7.03 32-bit package:

  1. Some of your Moxie Player host computers have a 32-bit Windows operating system installed.
    • Moxie 7.03 supports a mixture of 32- and 64-bit Player applications within the same network, regardless of which package is used to deploy the Studios and Data Server.
    • Remote client upgrades in mixed environments require both the 32- and 64-bit Client Upgrade packages. By default the upgrade package that is included in the Data Server Deployments folder matches the bitness of the installed Data Server. Contact Technical Services to obtain a copy of the other Client Upgrade package.
  2. Some of your Moxie Studio host computers have a 32-bit Windows operating system installed.
    • Moxie requires the Data Server and all Studio applications to be deployed using the same package, regardless of which package(s) are used to deploy the Players.
    • Remote client upgrades in mixed environments require both the 32- and 64-bit Client Upgrade packages. By default the upgrade package that is included in the Data Server Deployments folder matches the bitness of the installed Data Server. Contact Technical Services to obtain a copy of the other Client Upgrade package.
  3. Some of your Moxie content includes legacy video capture to show live video from a cable/satellite provider or in-house video feed.
    • Legacy video capture requires specialized hardware and a direct connection to the video source.
    • Players used to display live video capture zones must be deployed using the 32-bit package.
    • Studios used to display live video capture zones in Layout Designer must be deployed using the 32-bit package.
      Note: Studios can be deployed using the 64-bit package if there is no requirement to:
      1. add new video capture content
      2. see captured video content while designing or previewing existing content

 

Why a 64-bit Moxie?

In previous versions of Moxie, the Player and Studio applications operated as 32-bit processes, regardless on which version of Windows they were installed. This was necessary to maintain maximum compatibility with third-party components and drivers.

Now that all but the legacy video capture feature is supported as a native 64-bit process, Omnivex is able to offer 64-bit Moxie Player and Studio applications. This allows Moxie to access more system memory, enabling you to use higher resolution images and videos in your content.

Service components (including the Data Server, Script Engine, and Sync Service) continue to run natively as either 32- or 64-bit processes that match the bitness of the Windows operating system, no matter which package is used for deployment.