DIGITAL PRACTICE ARCHITECT

Our Company

Omnivex Corporation provides software that powers forward-looking organizations worldwide to transform data into visual communications and experiences. Our digital signage software platform enables organizations to easily collect, process, and deliver targeted information across their entire business on any screen. Our goal is to put live information in front of everyone to increase awareness, reduce the unknown, boost productivity, increase safety, and improve customer experiences with visual communications. 

Omnivex is proud to be known industry-wide as a great workplace – an organization that will challenge you and offer a continual learning environment. We work together collaboratively and meet in person 2 to 5 days per week in the office. At Omnivex you will find a stimulating career, gratifying professional relationships, and the opportunity to grow and shape your future potential. We are thorough and discerning in our recruiting and selection process – we strive to identify highly talented candidates who show creativity and take pride in excellence. 

Omnivex is seeking an experienced DIGITAL PRACTICE ARCHITECT. Responsibilities for the right candidate will include:

 

Primary Responsibilities: 

Enable customers and partners to utilize Omnivex’s digital communications platform to achieve their digital transformation goals 

  • Consult with clients and partners in order to identify opportunities to impact their digital transformation initiatives

  • Collect and document business and technical requirements, for the purpose of designing solutions that meet clients’ needs

  • Act as the clients’ representative throughout the project planning and delivery process

  • Deliver consulting, training, configuration, and installation services

  • Ensure a smooth hand-off from delivery to Support Team

  • Build lasting client relationships

  • Mentor the Technical Support Representatives – provide guidance on solution design and delivery 

 

Collaborate with sales and marketing in order to win business and ensure departmental alignment to achieve supportable solutions 

  • Design potential solutions, generate project estimates and contribute to proposals.

  • Deliver technical presentations – e.g., demonstrations, conference sessions, trade shows, educational webinars, etc.

  • Identify opportunities for expansion and re-adoption within existing client installations 

 

Secondary Responsibilities: 

Provide critical-issue technical support for escalations and contribute to the technical documentation library 

  • Work with Technical Support Representatives to resolve critical escalated support issues, and consult with the software development teams as appropriate

  • Create and/or update technical whitepapers and knowledgebase articles

  • Participate in emergency after hours on-call rotation 

 

Competencies/Skills 

  • Excellent business acumen, relationship building, collaboration, consultation, attention to detail, problem-solving, and analytical skills are a must

  • 5 to 7 years of relevant experience in technical professional services, sales, or customer support operations 

  • 3 to 5 years of experience with systems integration and implementation of enterprise scale solutions 

  • Experience with Microsoft environments is required – preferably including: 

    • Windows, Windows Server, SQL Server, .NET, Azure, etc. 

  • Experience with the following would be an asset: 

    • PCs and Graphics Cards |  Mobile Platforms | AV Equipment | Networking | Iron Python | Virtualization | Video Streaming

The ideal candidate for this role is inquisitive, a passionate and creative problem solver, self-motivated and genuinely interested in helping solve the challenges our clients face. You need to be personable, team-focused, a strong communicator, and a fast learner.

How to apply

If you are interested in learning new things and working on exciting multimedia projects that are a departure from the ordinary and mundane, we are interested in you!

Qualified candidates residing within driving distance of the Greater Toronto Area are invited to forward a covering letter and a curent resume to careers@omnivex.com. We thank you for your interest. Only those candidates selected for an interview will be contacted.

Omnivex welcomes and encourages applications from people with disabilities. Accommodations are available on request for canidates taking part in all aspects of the selection process.