Microsoft Internet Explorer

KB341: An error appears when video streaming using an Internet Explorer web zone

Symptom

When you add web content to a layout using Internet Explorer, a “Your browser does not currently recognize any of the video formats available” error appears. The error appears for various video streaming websites, such as YouTube and Twitch.

Cause

Moxie emulates Internet Explorer, which does not support HTML5 streaming on a Windows 7 operating system for some websites.

KB64: Your web content isn't updating

Symptom

When you make changes to your website content, the web content on your Player isn't showing your updates.

Cause

Your web zone is not set to refresh the page or your Internet Explorer isn't configured to automatically show your updated website data.

Solution

Make sure that your web zone is set to active and that your Internet Explorer is configured to show website updates.

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