KB341: An error appears when video streaming using an Internet Explorer web zone

Symptom

When you add web content to a layout using Internet Explorer, a “Your browser does not currently recognize any of the video formats available” error appears. The error appears for various video streaming websites, such as YouTube and Twitch.

Cause

Moxie emulates Internet Explorer, which does not support HTML5 streaming on a Windows 7 operating system for some websites.

Solution

  1. Upgrade to Moxie 7.02 (or higher) and use Firefox to display streaming video web content, instead of Internet Explorer OR
  2. Upgrade the operating system to Windows 10