Summary

The Annual Maintenance and Support ("AMS") program includes technical support that provides the resources to solve specific product issues. Omnivex Technical Support hours are 8:00AM to 6:00PM Eastern Time (ET).  

AMS is billed annually for any customers who have perpetual licenses of Omnivex software.

The AMS program covers questions and troubleshooting of unexpected behavior related to documented features.

Summary

In anticipation of an on-site installation, there are technical and logistical considerations which should be considered before the Omnivex Technician arrives.

All of the details in the following article may not be applicable for your particular installation. This article's purpose is to clarify technical expectations between a client requesting an on-site installation and Omnivex' Technical Services department.

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