KB261: You want to know what folder your Moxie incident log is located in

Summary

All of the components of a Moxie installation use the IReport incident log reporting system and they all have IReport functionality built-in. IReport produces a structured XML document containing the information that defines the nature of an incident when your application fails to perform as expected. IReport attempts to send this file to Omnivex automatically from every Moxie component except Moxie Studio, which instead, presents a dialog box asking for confirmation before any action is taken. An incident log is sent via a standard HTTP request on port 80.

As a failsafe measure and to ensure that the XML file generated by the incident is not lost, the XML file is also stored on the hard drive of the computer whose application generated the incident log.

The directory location an incident log is stored in depends on the versions of Windows and Moxie as well as the Moxie component that generated the incident.

For Moxie 6.08 and higher

All incident log files are stored within a common root directory. Each component creates their own sub-directory in this common root directory. The common root directory differs for different versions of the Windows operating system.

For Moxie 6.08 and higher running on:

  • Windows XP and Windows Server 2003
    C:\Documents and Settings\All Users\Application Data\Omnivex\System

    Windows Vista, Windows 7 and Windows Server 2008
    C:\ProgramData\Omnivex\System

For Moxie 6.07 and earlier versions

Note: Any references to "<user>" refers to the directory named for the user that was logged on when the incident was reported by the application.

  • Player running on:
    • Windows XP and Windows Server 2003
      C:\Documents and Settings\<user>\Local Settings\Application Data\Omnivex\Omnivex Moxie Player\System
    • Windows Vista, Windows 7 and Windows Server 2008
      C:\Users\<user>\AppData\Local\Omnivex\Omnivex Moxie Player\System
  • Studio running on:
    • Windows XP and Windows Server 2003
      C:\Documents and Settings\<user>\Local Settings\Application Data\Omnivex\Studio\System
    • Windows Vista, Windows 7 and Windows Server 2008
      C:\Users\<user>\AppData\Local\Omnivex\Studio\System
  • Data Server running on:
    • Windows XP and Windows Server 2003
      C:\Documents and Settings\Default User\Local Settings\Application Data\Omnivex\Data Server\System
    • Windows Vista, Windows 7 and Windows Server 2008
      C:\Users\<user>\AppData\Local\Omnivex\Data Server\System
  • Sync service running on:
    • Windows XP and Windows Server 2003
      C:\Documents and Settings\Default User\Local Settings\Application Data\Omnivex\Sync\System
    • Windows Vista, Windows 7 and Windows Server 2008
      C:\Users\<user>\AppData\Local\Omnivex\Sync\System
  • Script Engine service running on:
    • Windows XP and Windows Server 2003
      C:\Documents and Settings\Default User\Local Settings\Application Data\Omnivex\Script\System
    • Windows Vista, Windows 7 and Windows Server 2008
      C:\Users\<user>\AppData\Local\Omnivex\Script\System
  • Agent service running on:
    • Windows XP and Windows Server 2003
      C:\Documents and Settings\Default User\Local Settings\Application Data\Omnivex\Agent\System
    • Windows Vista, Windows 7 and Windows Server 2008
      C:\Users\<user>\AppData\Local\Omnivex\Agent\System

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