KB341: An error appears when video streaming using an Internet Explorer web zone

Symptom

When you add web content to a layout using Internet Explorer, a “Your browser does not currently recognize any of the video formats available” error appears. The error appears for various video streaming websites, such as YouTube and Twitch.

Cause

Moxie emulates Internet Explorer, which does not support HTML5 streaming on a Windows 7 operating system for some websites.

KB340: Moxie Players display "No licensed Player connections remain at the Moxie Data Server."

Symptom

Moxie Players display a "No licensed Player connections remain at the Moxie Data Server. Check with your Moxie Administrators to ensure that connection are available" message. Either:

  1. Some Moxie Players display this message OR
  2. All Moxie Players display this message

Cause

Depending on your symptom (a or b), either:

KB339: OmnivexEventLog.dll is flagged as a threat by your antivirus software

Symptom

Your antivirus software flags OmnivexEventLog.dll as a threat.

Cause

This is a false positive. The file included with Moxie 7.03 R3 and earlier can be flagged as a potential threat because the DLL is unsigned.  (Moxie 7.04 and higher already includes the signed version.)

Solution

Replace the DLL file with a signed version:

Syncing content in Moxie

Summary

Moxie has two different types of synchronization:

  • video synchronization
  • playlist synchronization

These can be used to synchronize the playback of content across multiple Moxie Players. When using these features, consideration must be given to network topology and host firewall configuration.

Backing up and restoring Omnivex Moxie

Summary

When working on a production network, regular back-up of essential services is a best-practice. This minimizes the possibility of data loss in the event of a catastrophic hardware or software failure.

Scope

This document discusses:

  1. Workspace vs Data Server backup
  2. How to back-up and restore workspaces
  3. How to back up and restore Moxie Data Server
  4. Backing up DataPipe Server and the Data Suite products

Beyond the scope of this document:

KB334: How to: Enable GPU hardware acceleration to improve Internet Explorer web content performance

Summary

The FEATURE_GPU_RENDERING enables Internet Explorer (IE) to use a graphics processing unit (GPU) to render content. This dramatically improves performance for webpages that are rich in graphics.

By default, this feature is enabled for IE but disabled for applications hosting the WebBrowser Control. Therefore, in order to take advantage of this feature for Moxie content, GPU rendering must be enabled for Moxie by changing registry keys.

Proof-of-play Logging in Moxie

Summary

Moxie has a log system that tracks the display of content and records it in a database. This database can then be queried to create reports containing data related to content displayed during specific time-spans.

Scope

This document focuses on a proof-of-play (POP) scenario and covers the following:

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