Summary

The following is the recommended path for upgrading your Moxie installation.  This upgrade path assumes you are upgrading Moxie on the same server.  If you wish to migrate your Moxie Data Server to a new server, please see KB378: How to Migrate Moxie to a new server.

Solution

1. Back up Moxie, either by:
   1. creating a snapshot of the VM, if you are running Moxie on a VM or
   2. backing up Moxie as described here
2. Download all required versions of Moxie onto the computer on which your Moxie Data Server is installed.
   Note: We recommend upgrading incrementally through versions, rather than jumping directly to the latest version.
3. Run the Moxie installer to upgrade your Moxie Data Server. Upgrade all components indicated in the installation wizard, including linking products and core Data Server components and services. After each upgrade, check on your most important content items to ensure they have upgraded correctly.
4. Upgrade your Moxie Players. This can be done remotely through the module (see the User Guide for System Manager for details on this process). Players do not need to be upgraded incrementally.
5. Upgrade your Studios. Studios do not need to be upgraded incrementally.
   Note: For Moxie versions 7.03 (and higher), this is an automatic process that occurs the first time the Studio logs into the Data Server.

IMPORTANT NOTE WHEN UPGRADING PLAYERS:  If you are remotely upgrading Players, we suggest you upgrade them in batches of up to 10 Players at a time.  If you try to upgrade all Players at once it may cause excessive strain on resources of the Moxie Data Server machine.  

Also it is recommended that prior to upgrading a Player, you restart the Player in the event there are several Windows and other updates scheduled on the Player.  This restart will allow the Player to perform any additionally scheduled updates without conflicting with the Moxie Player upgrade.  

If you do not upgrade in batches and you find that the Data Server is non-responsive, you may have to end the Moxie Data Server service using Windows Task Manager.