Moxie Data Server

KB353: Moxie 7.04 Sync Service stops due to incorrect credentials

Symptoms

After upgrading to Moxie 7.04, the Sync Service stops repeatedly. 

Cause

If the folder the Sync Service is attempting to sync files from or to does not have permissions for the user account under which the Sync Service is running, it'll stop. 

Solution

Make sure all the folders from which the Sync service syncs files from and to have read and write permissions for the user account under which the Sync Service is running. 

KB350: Specifications for Video Capture with Moxie

For Moxie 7.03 and lower

Note: Moxie 7.03 64-bit does not have video capture

For Moxie 7.03 and lower the tested Video Capture USB devices are:

  1. Hauppauge WinTV-HVR-1950
  2. Hauppauge WinTV-HVR-1955

PCI versions of these devices are 1600 and 1800.

These devices use MPEG-2, which is not installed by default on Windows 10. However, the codecs are available for installation from Hauppauge.

KB344: How to migrate the Moxie Data Server from SQL CE to SQL Server

How to migrate Moxie Data Server from SQL CE to Microsoft SQL Server

Prior to making any changes to a Moxie Data Server host, Omnivex recommends performing a complete backup of your configuration.  If hosting the Moxie Data Server in a virtual environment, a snapshot of the VM is recommended.  Otherwise, backup instructions can be found here.

KB341: An error appears when video streaming using an Internet Explorer web zone

Symptom

When you add web content to a layout using Internet Explorer, a “Your browser does not currently recognize any of the video formats available” error appears. The error appears for various video streaming websites, such as YouTube and Twitch.

Cause

Moxie emulates Internet Explorer, which does not support HTML5 streaming on a Windows 7 operating system for some websites.

KB340: Moxie Players display "No licensed Player connections remain at the Moxie Data Server."

Symptom

Moxie Players display a "No licensed Player connections remain at the Moxie Data Server. Check with your Moxie Administrators to ensure that connection are available" message. Either:

  1. Some Moxie Players display this message OR
  2. All Moxie Players display this message

Cause

Depending on your symptom (a or b), either:

Syncing content in Moxie

Summary

Moxie has two different types of synchronization:

  • video synchronization
  • playlist synchronization

These can be used to synchronize the playback of content across multiple Moxie Players. When using these features, consideration must be given to network topology and host firewall configuration.

Backing up and restoring Omnivex Moxie

Summary

When working on a production network, regular back-up of essential services is a best-practice. This minimizes the possibility of data loss in the event of a catastrophic hardware or software failure.

Scope

This document discusses:

  1. Workspace vs Data Server backup
  2. How to back-up and restore workspaces
  3. How to back up and restore Moxie Data Server
  4. Backing up DataPipe Server and the Data Suite products

Beyond the scope of this document:

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