Moxie Player

KB352: Remote Player upgrade results in “Not a valid Omnivex signed upgrade file” error

Symptoms

When performing a remote Player upgrade from Moxie Studio, one or more Moxie Player upgrades fail with the following error message "Not a valid Omnivex signed upgrade file"

Cause

When a remote Player upgrade is initiated, the upgrade file is sent over to the Player PC and its signature is verified to ensure the file is not corrupted. Sometimes, due to certain security reasons if the Player PC can not verify the file's certificate, it aborts executing the installation file.

KB348: Moxie Player or Studio restarts unexpectedly and throws an “OutOfMemoryException”

Symptom

Moxie Player or Studio will restart automatically if certain conditions are encountered such as repeated failures to render video files or when unexpected exceptions are thrown. As part of the Moxie’s process to recover, it will write a timestamped incident log file to C:\ProgramData\Omnivex\System for analysis and then trigger a process restart.

KB340: Moxie Players display "No licensed Player connections remain at the Moxie Data Server."

Symptom

Moxie Players display a "No licensed Player connections remain at the Moxie Data Server. Check with your Moxie Administrators to ensure that connection are available" message. Either:

  1. Some Moxie Players display this message OR
  2. All Moxie Players display this message

Cause

Depending on your symptom (a or b), either:

KB325: What's new in Moxie 6.15

Summary

This article lists the new features and changes in Moxie version 6.15. It is intended for anyone planning to upgrade their installation of Moxie 6.14. All Moxie components including Data Server, Player, Studio, and services, must be upgraded to 6.15 in order to ensure compatibility.

Additional information

For information on obtaining the latest Moxie release, contact Omnivex Technical Services.

KB322: How to: Connect a Moxie Player to a different new or existing server

Summary

A Moxie digital signage network consists of a collection of components that communicate with each other via TCP/IP. When a Moxie Player is installed on a display's computer, it also installs a supporting communication service; the Moxie Agent. By design, Moxie Agent is always running so it can respond quickly to any new instructions it receives from the server including remote updates of Moxie Player.

KB321: What's new in Moxie 6.14

Summary

This article lists the new features and changes in Moxie version 6.14. It is intended for anyone planning to upgrade their installation of Moxie 6.12. All Moxie components including Data Server, Player, Studio, and services, must be upgraded to 6.14 in order to ensure compatibility.

Additional information

For information on obtaining the latest Moxie release, contact Omnivex Technical Services.

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